Orders can be modified or canceled within a certain timeframe after placing them. Please contact me as soon as possible for assistance.

If you haven’t received a confirmation email, please check your spam or junk folder. If it’s not there, contact me directly for help.

Orders can be picked up at my Rotterdam studio by appointment only. Once your order is ready, I’ll contact you to arrange a convenient pick-up time and provide further instructions.​

I do not offer the option for gift wrapping and/or a personalized message at this moment.

I generally aim to send out all orders within 2 to 4 business days after the shop restock closes. You will receive an email with more details about when to expect your package. For custom or larger orders, processing times depend on the specifics, and I will stay in close contact to discuss timelines and expectations.

Yes, I ship to several European countries, including the Netherlands, Germany, Austria, Belgium, France, and more. If your country isn’t listed, please contact me for assistance. For the full list of countries and detailed shipping information, visit my Shipping & Returns page.

If your item arrives damaged or defective, contact me within 48 hours of delivery with photos of the issue, along with your order number and name.​

I accept returns of unused items within 14 days of delivery. Please contact me to initiate a return.

Once I receive the item in good condition, your refund will be processed within 30 days. Please note, the risk of loss or damage during return shipping is the customer’s responsibility, as well as the return shipping costs. For more information, visit my Shipping & Returns page.

Orders above €250 can be placed even if items are sold out or the webshop is closed. Please send me an email for more information, and I will assist you with your order.

For smaller orders, keep an eye on my webshop for restocks. You can also subscribe to my newsletter to receive early notifications about upcoming restocks.

Each piece is handmade, so variations in size, shape, and color are natural and add to the uniqueness of my ceramics.

I use high-quality clay and food-safe glazes in all my ceramics. The exact materials may vary by collection.

My ceramics are designed to be durable and are safe for use in the dishwasher, oven, and microwave. However, unglazed ceramics can show signs of smudging when they come into direct contact with fatty substances.

Yes, all necessary materials are provided for the classes, including clay, tools, and glazes. Just bring your creativity and enthusiasm!

If you miss a session, please let me know as soon as possible. I’ll do my best to accommodate and arrange an alternative, but availability may vary depending on the schedule.

If one person in a duo class is unable to attend, you will need to decide whether to proceed with the class or reschedule it. It’s not possible for one person to continue while the other makes up the class at a different time.